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FusionPBX

A highly scalable, multi-tenant PBX and communication platform built on FreeSWITCH for businesses of all sizes.

Quick Info

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Overview

FusionPBX is a powerful and flexible open-source communication platform built upon the highly scalable FreeSWITCH core. It offers a wide array of features that enable it to function as a versatile PBX, a carrier-grade switch, a call center server, a fax server, and more. The platform provides essential communication functionalities such as unlimited extensions, voicemail-to-email, call parking, call queues, and phone provisioning, bringing enterprise-level capabilities to businesses of all sizes.

Designed for flexibility, FusionPBX supports both single and domain-based multi-tenant deployments, making it suitable for individual businesses as well as service providers. Its modular architecture allows for optional features and integrations, such as SIP trunking, SMS messaging, and advanced dialplan tools. The platform is continuously updated with improvements like real-time call monitoring, enhanced call detail records, and provisioning advancements, ensuring it remains a cutting-edge solution for modern communication needs.

Best For

Setting up a complete business phone system for small to large enterprises
Deploying a multi-tenant PBX solution for service providers
Establishing a call center with advanced queue management
Integrating fax services and voicemail-to-email functionalities
Building custom voice applications and communication frameworks
Providing VoIP services and managing SIP trunks

Key Features

Unlimited extensions
Voicemail-to-email
Music on hold
Call parking
Call center functionality
Call queues
Phone provisioning
Realtime Active Calls monitoring
Call Recordings with playback control
Improved Call Detail Record handling
Optional Open ID authentication
SIP trunking support
SMS messaging capabilities

Pros & Cons

Pros

  • Highly scalable and multi-threaded due to FreeSWITCH foundation
  • Supports multi-tenant deployments for service providers
  • Comprehensive feature set for various communication needs
  • Open-source nature allows for customization and community support
  • Provides corporate-level features suitable for diverse business sizes
  • Flexible deployment options (PBX, call center, fax, VoIP server)

Cons

  • Requires technical expertise for setup and configuration, especially with FreeSWITCH
  • Learning curve for advanced features and customization
  • Reliance on FreeSWITCH means understanding its architecture is beneficial
  • Documentation might be scattered or require membership for advanced access
  • Community support might be less structured than commercial alternatives without a paid membership

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