ScreenAsk
Collect screen recordings from customers to solve support tickets faster, with no installation required for them.
Overview
ScreenAsk is a powerful tool designed to streamline customer support by enabling easy collection of screen recordings from users. Instead of lengthy back-and-forth email exchanges or complicated instructions, support agents can simply send a link or embed a widget, allowing customers to record their screen with a single click. This provides immediate visual context to issues, drastically cutting down resolution times and improving customer satisfaction.
The platform captures not just the screen activity and audio, but also crucial technical details like network logs, console errors, browser type, operating system, and screen size. This comprehensive data empowers support and product teams to understand and diagnose problems much faster. ScreenAsk aims to eliminate the frustration of unclear bug reports and vague feedback, transforming them into actionable insights for quicker problem-solving and continuous product improvement.
Best For
Key Features
Pros & Cons
Pros
- Significantly reduces time spent on understanding customer issues
- Extremely easy for customers to use (one-click, no downloads)
- Provides comprehensive technical context (network logs, console errors, OS/browser info)
- Flexible deployment via direct links or embeddable widget
- Integrates with popular tools like Slack, Zapier, and Gmail for notifications
- Free tier available for up to 10 recordings per month
- Helps reproduce bugs quickly and accurately
Cons
- Limited free recordings per month (10)
- Zendesk and Teams integrations are listed as 'Coming Soon'
- Reliance on customer to accurately record the issue
- May not be suitable for highly sensitive data recording due to external service usage
- Pricing model might become costly for high-volume support teams
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