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Unitel Voice

A comprehensive virtual phone system designed for business builders, offering essential features for communication and remote work.

Quick Info

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Overview

Unitel Voice is a robust virtual phone system designed to equip businesses with the communication tools they need to grow and operate efficiently. It provides a full suite of features, from diverse phone number options like local, toll-free, and vanity numbers, to advanced call handling capabilities such as auto attendant, custom greetings, and call forwarding. This allows businesses to present a professional image and manage incoming calls seamlessly, regardless of their physical location.

The platform is particularly well-suited for modern businesses that embrace remote work, offering mobile apps, softphones, and a virtual PBX system. This ensures that teams can stay connected and productive from anywhere, using their preferred devices. With features like business voicemail, call recording, and conference calling, Unitel Voice aims to streamline communication processes, improve customer service, and support collaborative efforts within organizations.

Best For

Startups needing a professional phone presence without physical office infrastructure.
Small businesses looking to manage customer calls efficiently with features like auto attendant.
Remote teams requiring a unified communication system accessible from anywhere.
Entrepreneurs who need a second phone line for business without using their personal number.
Businesses that want to record calls for quality assurance or training purposes.

Key Features

Business Phone Numbers (Local, Toll-Free, 800, Vanity, Virtual)
Auto Attendant
Custom Greetings
Department Extensions
Call Forwarding
Call Transferring
On-Hold Music
Business Voicemail
Business Call Recording
Virtual PBX
Online Dashboard
Mobile Apps
Softphones
Desk Phone Support
Conference Calling

Pros & Cons

Pros

  • Offers a wide range of business phone number options, including local, toll-free, and vanity numbers.
  • Comprehensive call handling features like auto attendant and custom greetings enhance professionalism.
  • Supports remote work with mobile apps, softphones, and virtual PBX capabilities.
  • Includes essential features like call recording and conference calling for improved communication and compliance.
  • Allows porting of existing phone numbers, simplifying migration for businesses.

Cons

  • The website content provided does not detail specific pricing tiers or costs, making it difficult to assess affordability.
  • Lack of explicit mention of CRM integrations or advanced analytics features.
  • No information on international calling rates or availability for global businesses.
  • The content doesn't specify the level of customization available for the mobile apps or softphones.
  • Scalability limits for very large enterprises are not clearly outlined.

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